Frequently Asked Questions
Everything you need to know about your Ancestral journey.
How long does shipping take for my order?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and local customs processing.
What is your return policy for apparel and accessories?
We offer a 30-day return policy for all unworn and unwashed items. Products must be returned in their original packaging with tags attached to be eligible for a full refund.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our chart for the most accurate fit.
Are your garments ethically sourced?
Yes, we prioritize sustainable and ethical manufacturing. We partner with suppliers who adhere to fair labor practices and utilize high-quality, durable materials designed to last.
Can I change or cancel my order after it has been placed?
Once an order is placed, it is sent immediately to our fulfillment center. Please contact our support team within 1 hour of purchase if you need to make urgent changes.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.